Terms & Cancellation Conditions

1. Cancellation policy

2. 1. If you have already booked a massage for a specific date and you find that this date does not suit you, you can rebook or cancel it under the following conditions:
      
      12 hours or more before the booked date without cancellation fee - by phone on 0948 888 885
      
      6 to 12 hours before the booked date with 50% cancellation fee - by phone on 0948 888 885
      
      Less than 6 hours prior to the booked appointment, it is no longer possible to reschedule or cancel the massage and a 100% cancellation fee is required. In case of non-payment, it will no longer be possible to book into any of our studios. The same applies when using gift vouchers, season passes and discount coupons. Please send payment to SK52 7500 0000 0040 0800 3511 and indicate the date as Variable Symbol in the form of year month and day of booking e.g. /20211028 for 2021 month 10 and day 28/ Thank you for your understanding :)

3. Basic provisions

4. 1. These general terms and conditions (hereinafter referred to as "terms and conditions") are in accordance with the provisions of Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), Act No. 250/2007 Coll., the Consumer Protection Act, and Act No. 372/1990 Coll., the Slovak National Council Act, as amended. on offences, as amended (hereinafter referred to as the "Consumer Protection Act"), Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Selling Contract or a Contract Concluded Outside the Seller's Premises and on Amendments and Additions to Certain Acts (hereinafter referred to as the "Act on Consumer Protection in Distance Selling")

   2. These terms and conditions govern the mutual rights and obligations between the Seller and the natural or legal person who concludes a purchase contract (hereinafter referred to as the "Buyer") through the web interface located on the website www.lilawadi.sk (hereinafter referred to as the "online store").

   3. These terms and conditions and the purchase contract are concluded in Slovak language. Goods are understood to be all products that are found in the offer of the online store. All prices for goods and services and all charges in the online shop are final and include VAT. All promotions are valid while stocks last, unless otherwise stated for a specific product.

5. Method of ordering goods

6. 1. The buyer can order online any goods that are in the offer of the online store at www.lilawadi.sk, by correctly completing the order. If, due to force majeure factors, direct online ordering does not work, the Buyer may send the order as an ordinary e-mail to info@lilawadi.sk, as long as the Buyer indicates the exact name and parameters of the goods, the number of items ordered, his/her exact address and telephone number.

   2. The condition for the validity of the order is the completion of all mandatory marked data in the order form. The order is also a proposal for a purchase contract, the conclusion of which does not require confirmation of the order by the seller and the contract is thus formed by the delivery of the goods. After sending the order, the buyer will receive a confirmation of receipt of the order, which, however, shall not be considered as a binding acceptance of the order. This notification is for informational purposes only for the purpose of notifying the buyer of the receipt of his order.

   3. The Seller may additionally contact the Buyer by telephone or e-mail in order to verify the order or to complete any required information.

   4. Confirmation of the order establishes a business relationship between the buyer and the seller. The Buyer thereby undertakes to pay the full purchase price for the ordered and delivered goods, including transport costs, in accordance with the applicable terms and conditions of trade and transport prices.

   5. The Seller undertakes to deliver to the Buyer:

   1. The type and quantity of goods at the purchase price and under the terms of payment in force on the date of dispatch of the order.

   2. Goods conforming to the standards, rules and regulations in force in the territory of the Slovak Republic.

   3. Goods packed appropriately to avoid damage during transport

   6. The Seller is not responsible for:

   1. Late delivery of goods caused by the post office.

   2. Late delivery of goods caused by incorrect address of the recipient.

   3. For damage to the parcel caused by the post office.

   4. Non-delivery of goods caused by the manufacturer (supplier) due to any restriction or cancellation of distribution rights or other unforeseeable obstacles.

   5. Incorrect selection of goods by the buyer, if after receiving the shipment the buyer discovers that he already has the goods or that he wanted to order something else.

   7. The Buyer undertakes:

   1. Confirm your acceptance of these general terms and conditions before submitting your order.

   2. Accept the ordered goods, check the integrity of the packaging and in case of any shortcomings immediately notify the Seller.

   3. Pay the purchase price for the goods in the amount and in accordance with the terms of payment in force on the date of dispatch of the order.

   4. In the event that he does not take delivery of the goods at the first delivery and requests re-delivery of the goods, he is obliged to pay the costs of both the first and the re-delivery of the goods.

   8. By submitting the order, the buyer confirms the truthfulness and accuracy of the data.

   1. Each order must include: The name of the buyer Mailing address for delivery of the goods Phone number and email Order code or exact name of the item Number of pieces of each item of merchandise The date the order was placed Method of payment for the goods Method of shipping and collection of goods

   2. The order for legal entities must also include: Company ID and VAT number Contact person and telephone number Billing address (if different from the delivery address)

   9. The Buyer may cancel the order without giving any reason until the Seller has handed over the goods to the carrier for transport (until the time of dispatch), in writing by e-mail. When cancelling an order, it is necessary to specify the name, e-mail, order number and identification of the ordered goods. In this case, we do not charge any fees related to the cancellation of the order. If the Buyer has prepaid for the goods, the Seller will refund the purchase price paid as soon as possible, but no later than 30 days after receipt of the cancellation of the order and notification of the account number to which the Seller should refund the purchase price of the goods, or from the notification of the method of refund of the purchase price by the Buyer.

   10. With the consent of both parties, unused goods may be repurchased in the form of a contract of sale governed by the Commercial Code.

7. Payment terms and prices of goods

8. 1. Information about the goods, including the prices of the individual goods and their main features are listed for each item in the catalogue of the online store. The prices of the goods are inclusive of value added tax, all related charges and the cost of returning the goods if these goods by their nature cannot be returned by post. The prices of the goods remain valid for as long as they are displayed in the online shop.

   2. All presentations of goods placed in the catalogue of the online store are of an informative nature and the seller is not obliged to enter into a contract of sale in respect of these goods.

   3. Information on the costs associated with the packaging and delivery of goods is published in the online shop. The information on the costs associated with the packaging and delivery of the goods listed in the online store is valid only if the goods are delivered within the territory of the Slovak Republic.

   4. Any discounts on the purchase price of the goods cannot be combined with each other, unless otherwise agreed between the Seller and the Buyer.

   5. The price of the goods and any costs associated with the delivery of the goods under the purchase contract can be paid by the buyer in the following ways:cashless payment by credit card, bank transfer, cash on delivery or in cash upon personal collection

   6. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise below, the purchase price shall also include the costs associated with the delivery of the goods.

   7. In case of cash payment, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is due within 2 days of the conclusion of the purchase contract. If the buyer, when paying before taking delivery of the goods, does not pay for the ordered goods within 2 working days of the order confirmation, the seller has the right to cancel the reservation of the goods for the buyer and to mark the order as invalid. At the same time, the business relationship between the Buyer and the Seller shall be terminated.

   8. In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's bank account.

   9. Payment of the purchase price before shipment of the goods is not a deposit.

   10. According to the Act on sales records, the seller is obliged to issue a receipt to the buyer. The valid prices of the goods are listed for the individual items and apply exclusively to purchases in the online shop. The Seller reserves the right to change the prices of the goods. The Seller guarantees delivery of the goods at the price that was indicated in the online shop at the time of receipt of the order of goods from the Buyer.

9. Payment terms and prices of goods

10. 1. Costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (costs of internet connection or telephone calls) shall be borne by the buyer himself.

    2. The buyer orders the goods in the following ways: through his customer account, after prior registration in the online store, by filling in the order form without registration.

    3. When placing an order, the buyer selects the goods, the number of pieces of goods, the method of payment and delivery.

    4. Before sending the order, the buyer is allowed to check and change the data he has entered in the order. The buyer sends the order to the seller by clicking on the BUY button. The information provided in the order is considered correct by the Seller. The validity of the order is subject to the completion of all mandatory data in the order form and the Buyer's confirmation that he/she has read these terms and conditions.

    5. Immediately upon receipt of the order, the Seller shall send the Buyer a confirmation of receipt of the order to the email address provided by the Buyer when placing the order. This confirmation is automatic and shall not be deemed to constitute a contract. The confirmation shall be accompanied by the Seller's current terms and conditions. The purchase contract is concluded only after the seller has received the order. Notification of receipt of the order is delivered to the buyer's email address.

    6. In the event that any of the requirements specified in the order cannot be met, the Seller will send the Buyer an amended offer to his email address. The amended offer shall be deemed to be a new proposal of the purchase contract and the purchase contract shall be concluded in such case by the Buyer's confirmation of acceptance of this offer to the Seller at his email address specified in these Terms and Conditions.

    7. All orders accepted by the Seller are binding. The Buyer may cancel an order until the Buyer has received notification of the Seller's acceptance of the order. The Buyer may cancel an order by telephoning the telephone number or email of the Seller set out in these terms and conditions.

    8. In the event of an obvious technical error on the part of the Seller in the indication of the price of the goods in the online store or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer for this completely obviously erroneous price even if the Buyer has been sent an automatic confirmation of receipt of the order according to these terms and conditions. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended quotation to the Buyer's email address. The amended offer shall be deemed to be a new draft purchase contract and the purchase contract shall be concluded in such case by the confirmation of receipt by the Buyer to the Seller's email address.

11. Customer account

12. 1. Based on the buyer's registration made in the online shop, the buyer can access his customer account. From his/her customer account, the Buyer can order goods. The Buyer can also order goods without registration.

    2. When registering for a customer account and when ordering goods, the buyer is obliged to provide correct and truthful information. The buyer is obliged to update the information provided in the user account with any changes. The data provided by the Buyer in the customer account and when ordering goods shall be deemed correct by the Seller.

    3. Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his/her customer account. The Seller shall not be liable for any misuse of the customer account by third parties.

    4. The buyer is not entitled to allow third parties to use the customer account.

    5. The Seller may terminate the customer's account, in particular if the Buyer does not use his/her account for a longer period of time or if the Buyer breaches his/her obligations under the Purchase Contract or these Terms and Conditions.

    6. The Buyer acknowledges that the Customer Account may not be available continuously, in particular with regard to the necessary maintenance of the hardware and software of the Seller's equipment, or the necessary maintenance of hardware and software of third party equipment.

13. Delivery conditions

14. 1. The goods are delivered to the buyer: to the address specified by the buyer in the order by courier, through the dispatch office to the address of the dispatch office designated by the buyer, by personal collection at the seller's premises

    2. The choice of the method of delivery is made during the ordering of the goods on the basis of a specific request of the buyer

    3. The cost of delivery of the goods depending on the method of shipment and receipt of the goods is specified in the Buyer's order and in the Seller's order confirmation. In the event that the method of delivery is agreed on the basis of a special request by the Buyer, the Buyer shall bear the risk for any additional costs associated with this method of delivery.

    4. If the Seller is obliged under the contract of sale to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take delivery of the goods upon delivery. In the event that, for reasons on the Buyer's side, it is necessary to deliver the goods repeatedly or in a different manner than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.

    5. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in the event of any damage to notify the carrier immediately. In the event of damage to the packaging indicating tampering, the Buyer may not accept the shipment from the carrier.

    6. The buyer acquires the ownership right to the goods by paying the full purchase price for the goods, including delivery costs, but not before taking delivery of the goods. Liability for accidental destruction, damage or loss of the goods passes to the buyer at the moment of acceptance of the goods or at the moment when the buyer was obliged to accept the goods but failed to do so in breach of the contract of sale.

    7. Goods in stock will be shipped to the buyer upon payment prior to receipt of goods within 2 days of receipt of payment to the seller's account.

    8. Should the delivery time be extended, the buyer will be informed in due time by e-mail or telephone. If the Buyer orders more than one type or a larger quantity of goods, they will be delivered in one shipment with the delivery time corresponding to the product with the longest delivery time.

    9. If the buyer does not receive the shipment within 5 working days from the notification of sending the order to the specified delivery address, it is recommended to inform the seller by phone or e-mail.

    10. In the event that the ordered goods cannot be shipped according to the above delivery time, the Seller shall notify the Buyer of the expected delivery date and request the Buyer's approval. The delivery period may be extended in proportion to the circumstances if the delay is caused by circumstances not attributable to the Seller (delay in shipment, loss of shipment...).

    11. Unless otherwise agreed between the Seller and the Buyer in the Purchase Contract, the Seller is obliged to deliver the item to the Buyer without delay, no later than 30 days from the date of conclusion of the Purchase Contract. If the seller has not fulfilled his obligation to deliver the item within the time limit referred to in the first sentence, the buyer shall invite him to deliver the item within an additional reasonable time limit provided by him. If the seller fails to deliver even within this additional reasonable period, the buyer shall be entitled to withdraw from the contract.

    12. The Seller has the right to cancel the order or part of it, if: the stock is sold out, the goods are no longer produced or delivered,

    13. In the event that such a situation arises, the Seller will immediately contact the Buyer by telephone or e-mail in order to notify the Buyer of this fact or to agree on the next course of action. If the Buyer has prepaid for the goods, the Seller shall refund the purchase price paid as soon as possible, but no later than 14 days after the written cancellation of the order by the Buyer.

    14. For delivery of ordered goods within the Slovak Republic, the Seller charges shipping costs in the amount of: 4,80 € courier delivery, 0,00 € personal collection at the shop

    15. Delivery of goods outside the Slovak Republic is charged individually.

15. Withdrawal from the contract and return of goods

16. 1. A buyer who has concluded a purchase contract outside his/her business activity as a consumer has the right to withdraw from the purchase contract.

    2. If the purchase contract is concluded remotely (via an online shop) or outside the Seller's premises, and at the same time if the Seller has provided the Buyer with timely and proper information about the right to withdraw from the purchase contract, the conditions, time limit and procedure for exercising the right to withdraw from the purchase contract, including the form for withdrawal from the purchase contract (in accordance with the provisions of § 3 par. 1(h) of the Act on Consumer Protection in Distance Selling) and provided that the statutory requirements are met, the buyer has the right to withdraw from the purchase contract without giving any reason and without any penalty under the Act on Consumer Protection in Distance Selling. The withdrawal period is 14 days

    3. In order to comply with the deadline for withdrawal from the purchase contract, the buyer must send any unambiguous written statement expressing his will to withdraw from the purchase contract, which must include in particular: the order number, the date of the order, the name and address of the buyer/customer specified in the order, the exact specification of the goods (name, number of pieces) that the buyer is returning.

    4. For withdrawal from the purchase contract, the buyer can use the sample form for withdrawal from the purchase contract provided by the seller (in Appendix 1 of these terms and conditions). The Buyer shall send the withdrawal from the Purchase Contract to the email or delivery address of the Seller specified in these Terms and Conditions. The Seller shall promptly acknowledge receipt of the form to the Buyer.

    5. The buyer who has withdrawn from the contract of sale is obliged to return the goods to the seller within 14 days of withdrawal from the contract of sale to the seller. The Buyer shall bear the costs of returning the goods to the Seller, even if the goods cannot be returned by post due to their nature.

    6. If the Buyer withdraws from the Purchase Contract, the Seller shall immediately, but no later than 14 days after the withdrawal from the Purchase Contract, return to the Buyer all monies, including delivery costs, received from the Buyer in the same manner. The Seller shall only reimburse the Buyer in any other way if the Buyer agrees to this and if no further costs are incurred.

    7. If the Buyer has chosen a method of delivery other than the cheapest method of delivery offered by the Seller, the Seller shall reimburse the Buyer for the cost of delivery of the goods in the amount corresponding to the cheapest method of delivery offered.

    8. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer has handed over the goods to him.

    9. The goods must be returned by the buyer to the seller undamaged, unworn and unsoiled and in the original packaging. The Seller is entitled to unilaterally offset the claim for compensation for damage to the goods and any costs of postage against the Buyer's claim for a refund of the purchase price. The Buyer shall send the goods to the Seller's address in the form of an insured consignment, suitably packaged to prevent damage to the goods. The goods must be delivered to the Seller together with the accessories and a short request expressing the Buyer's clear intention to return the goods. In the request, the buyer shall also indicate the bank account number to which he/she requests the return of the purchase price. Unclaimed parcels will not be accepted and goods returned by COD will not be accepted by the Seller. Goods opened in any way will not be accepted by the Seller in any way.

    10. In the event that the buyer fails to fulfil any of the obligations set out in these terms and conditions, the withdrawal from the purchase contract within 14 working days is not valid and effective and the seller is not obliged to refund the purchase price to the buyer and is also entitled to reimbursement of the costs associated with sending the goods back to the buyer. Shipping costs for the return of the goods shall be borne by the buyer.

    11. The Seller shall be entitled to withdraw from the Purchase Contract due to the sale of stock, unavailability of the goods, or when the manufacturer, importer or supplier of the goods has discontinued the production or import of the goods. The Seller shall promptly inform the Buyer via the email address provided in the order and shall refund all monies, including delivery costs, received from the Buyer under the contract in the same manner or in the manner specified by the Buyer, as the case may be, within 14 days of the notice of withdrawal from the purchase contract.

17. Claims and rights from defective performance

18. 1. The Seller shall be liable to the Buyer that the goods on receipt are free from defects and confirms that at the time when the Buyer took delivery of the goods: the goods have the characteristics described by the Seller or the manufacturer or expected by the Buyer in view of the nature of the goods the goods are fit for the purpose stated by the Seller or for which goods of the same kind are normally used, are in the appropriate quantity, measure or weight and comply with the requirements of the legislation of the Slovak Republic.

    2. The buyer is entitled to assert the right from a defect that occurs in the goods within 24 months from the date of acceptance.

    3. The provision referred to in the preceding paragraph of the terms and conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, for wear and tear of the goods caused by their normal use, in the case of second-hand goods for a defect corresponding to the degree of use or wear and tear that the goods had when taken over by the buyer, or if this results from the nature of the goods. The buyer is not entitled to the right of defective performance if the buyer knew that the goods were defective before taking delivery of the goods or if the buyer himself caused the defect.

    4. In the event of a defect, the buyer may submit a claim to the seller and demand: replacement with new goods, repair of the goods, a reasonable discount on the purchase price, withdrawal from the contract.

    5. The buyer has the right to withdraw from the contract if the goods have a material defect, if he cannot use the goods properly due to the recurrence of the defect or defects after repair, in the case of a large number of defects in the goods.

    6. When making a claim, the Buyer is obliged to notify the Seller what compensation is required. A change of choice without the Seller's consent is only possible if the Buyer has requested the repair of a defect that proves to be irremediable. If the buyer does not elect his right from a material breach of contract in time, he has the same rights as in the case of a non-material breach of contract.

    7. If repair or replacement of the goods is not possible, the buyer may demand a full refund of the purchase price upon withdrawal from the contract.

    8. If the Seller proves that the Buyer was aware of the defect in the goods prior to acceptance or caused it himself, the Seller is not obliged to satisfy the Buyer's claim.

    9. The Buyer is obliged to inspect the goods upon delivery in the presence of the carrier and is entitled not to accept the goods if there is visible mechanical damage caused by the transport or if the goods are incomplete. If he accepts the consignment from the carrier, he shall lose the right to accept the claim. In the event that he does not accept the shipment due to mechanical damage, information to the seller by e-mail or telephone is required for the acceptance of the claim.

    10. Complaints of mechanical damage to the goods, which were not apparent upon receipt of the shipment, the buyer is obliged to apply immediately after their discovery - but no later than 3 days after receipt of the shipment. Later claims of this kind can only be accepted if the buyer proves that the claimed defects were already present at the time of receipt of the goods from the carrier.

    11. The claim only applies to demonstrable manufacturing defects caused by the manufacturer, which are detected immediately after delivery of the goods or during their use. The claim does not cover defects caused by the user during normal use of the goods.

    12. In order for the Buyer's claim to be accepted, it is necessary to: a/ Upon receipt of the goods, properly inspect the goods. If the Buyer finds any defects upon receipt of the goods, it is the Buyer's responsibility to notify the Seller by e-mail or by telephone, but no later than 3 days after receipt of the goods. b/ If the Buyer discovers any discrepancy between the order and the goods actually delivered (in type, quantity or price), or does not receive the proof of purchase enclosed with the shipment, it is the Buyer's responsibility to immediately inform the Seller by e-mail or telephone. c/ If the Buyer discovers manufacturing defects, the goods must first be sent to the Seller's address at the Buyer's own expense, together with the reason for the complaint.

    13. A copy of the delivery slip from the carrier must be attached to the claimed parcel. Postage and other charges will not be refunded by the seller. When returning the goods, the buyer is obliged to pack the goods in such a way as to prevent damage. Damage to the goods in transit will result in the claim not being accepted. Complained goods are sent either in the form of a parcel or by registered mail as a letter. If the goods are sent by cash on delivery, this shipment will not be accepted.

    14. The Seller is obliged to accept the complaint at the registered office or place of business. The Seller is obliged to issue the Buyer with a written confirmation of when the Buyer exercised the right, what is the content of the complaint and what method of handling the complaint the Buyer requires, as well as a confirmation of the date and method of handling the complaint, including confirmation of the remedy and the duration of its duration, or a written justification of the rejection of the complaint.

    15. The Seller or his authorized employee shall decide on the complaint immediately, in complex cases within 3 working days. This time limit does not include the time appropriate to the type of product required for a professional assessment of the defect. The complaint, including the removal of the defect, must be dealt with immediately, at the latest within 30 days from the date of the complaint, unless the Seller agrees with the Buyer on a longer period of time. Failure to comply with this time limit shall be considered a material breach of contract and the buyer shall have the right to withdraw from the purchase contract. The moment when the claim is made shall be deemed to be the moment when the Buyer's will (exercise of the right of defective performance) is expressed to the Seller.

    16. The complaint procedure starts on the day of receipt of the claimed goods by the Seller and ends on the day of sending the processed complaint to the Buyer. The Seller shall decide on the validity of the complaint within 3 working days of receipt of the goods complained about. However, sometimes it happens that the goods need to be sent directly to the manufacturer for assessment. In this case, the time limit for the decision on the eligibility of the claim will be extended. The buyer will be informed of the result by e-mail, unless otherwise agreed with the seller. A legitimate complaint, including the rectification of the defect, will be handled at the expense of the Seller without undue delay, at the latest within 30 calendar days from the date of initiation of the complaint procedure.

    17. The Seller shall inform the Buyer in writing of the outcome of the complaint.

    18. In the event of a legitimate claim, the Buyer is entitled to compensation for the costs reasonably incurred in connection with the claim. The Buyer may exercise this right with the Seller within 30 days after the end of the claim procedure.

    19. Complaints are handled in accordance with Act No. 250/2007 Coll., Act No. 40/1964 Coll., the Civil Code as amended. Only goods purchased from the Seller in UNDAMAGED CONDITION, complete, with accessories, in the original packaging, packed in such a way as to be suitable for the transport of fragile goods, may be claimed. The Buyer will be informed of the result of the claim by e-mail or SMS immediately after the claim procedure is completed.

    20. Other rights and obligations of the parties related to the Seller's liability for defects are regulated by the Seller's Complaints Procedure. If the goods are replaced, the warranty period starts again from the receipt of the goods (§ 627 of the Civil Code).

19. Exclusion of liability

20. 1. www.lilawadi.sk has been compiled to provide information and education in the field and topics it covers. The domain owner is not responsible for any misunderstanding or misuse of the information provided.

21. Privacy Policy

22. 1. All information provided by the buyer when cooperating is confidential and will be treated as such by the seller. Unless the Buyer gives written consent, the Seller will not use the Buyer's data in any way other than for the purpose of performance of the contract, except for the email address to which the Buyer may be sent commercial notices within the meaning of the law. These communications may only relate to similar or related goods and may be unsubscribed from at any time by simple means (by sending a letter, email or by clicking on a link in the commercial communication). Email address will be retained for this purpose for a period of 3 years from the conclusion of the last contract between the seller and the buyer.

    2. For more detailed information on data protection, please refer to the privacy policy.

23. Final provisions

24. 1. All agreements between the Seller and the Buyer shall be governed by the laws of the Slovak Republic. If the relationship established by the contract of sale contains an international element, then it shall be governed by the law of the Slovak Republic. This is without prejudice to the consumer's rights under generally binding legislation.

    2. The Seller is not bound by any code of conduct in relation to the Buyer within the meaning of Section 3(1)(n) of the Act on Consumer Protection in Distance Selling.

    3. The Slovak Trade Inspection Authority, P. O. BOX 29, Bajkalská 21/A, 827 99 Bratislava, internet address: https://www.soi.sk/sk, is competent for the out-of-court settlement of consumer disputes arising from a purchase contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Seller and the Buyer under the Purchase Contract.

    4. The European Consumer Centre Slovakia, based at Mlynské nivy 44/A 827 15, Bratislava 212 Slovak Republic, internet address: http://www.evropskyspotrebitel.sk is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and supplementing Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

    5. The Seller is entitled to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the competent trade licensing authority. The Slovak Trade Inspection Authority supervises compliance with the Consumer Protection Act and the Act on Consumer Protection in Distance Selling, among other things, within the defined scope.

    6. All rights to the Seller's website, in particular the copyrights to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the Seller's permission.

    7. The Seller shall not be liable for errors resulting from third party interference with the online shop or from its use contrary to its intended use. The Buyer shall not use any procedures in the use of the online shop that could have a negative impact on its operation and shall not perform any activity that could allow him or third parties to interfere with or make unauthorised use of the software or other components that make up the online shop and use the online shop or its parts or software in a way that would be contrary to its purpose or intended use.

    8. The Purchase Contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.

    9. The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

    10. A sample withdrawal form is attached to the terms and conditions.

    11. Product photos are for illustration only